All of our furniture is custom made, blanket wrapped, and delivered with White Glove Service in the Continental United States. For shipping arrangements outside the U.S., please contact customer service at 1-888-WSH-COLL. Pricing for shipping is on a per item basis.
Timelines
Shipping timelines range, depending upon location, but the following can be used as a general guideline.
Products; Measure, Measure, Measure
We attempt to be as accurate as possible with respect to the representation of our products on this website. Please note that electronic images as they appear on your computer monitor or screen may not have the same color accuracy or resolution needed to accurately depict our products. Accordingly, we recommend obtaining swatches to be sure of color and texture prior to ordering.
Please remember to check the dimensions, which are approximate, to be sure any items you are selecting for purchase are able to make it through all doorways, hallways, stairways, elevators and similar prior to your purchase.
Delivery
Our furniture delivery experts will contact you by email after your order has been completed and schedule the in home or office delivery service. The furniture will be unwrapped, inspected, and set up in the home or office with all packing materials removed.
For delivery in a location with more than two flights of stairs, there is an additional fee of $25.00 per flight.
There are also a few remote areas in the continental United States that require extra effort to access and as such these zip codes will be charged an additional $125.00 fee.
Redeliveries
Should you schedule a delivery and not be present during the scheduled delivery time, there will be a redelivery fee of 50% of the shipping charge originally charged, payable by cash or certified funds.
Return Policy
All products in the Windsor Smith Home Collection line are custom created. Goods may only be returned for manufacturer's defects and damage claims.
Order cancellations
If you find the need to cancel an order, please do so within 72 hours of submitting your order either by fax at 310-476-9604 or by email. You will receive a confirmation of the cancellation at that time and receive full credit. Since our products are all custom made, we can offer a 7 day cancellation policy for a fee of 40% of the total order. Any cancellations after 7 days of receipt of your order, will be credited only the shipping charges. Please understand that we do not stock goods like a big box provider, our goods are custom made by hand and as such we incur costs immediately after receiving your order in order to begin production. We appreciate your understanding.